Frequently Asked Questions


Which payment methods do you accept?

The following credit cards are accepted: American Express, Diners Club, Master, and Visa. We also accept payment via Apple Pay, Google Pay, PayPal, and Shop Pay. Please note that selection of payment can be made during checkout.

Is it safe to use my credit card to purchase in your website?

Absolutely! Every payment is secured and trusted. As our shop is powered and secured by Shopify, it is PCI DSS (Payment Card Industry Data Security Standard) compliant meaning all your payment info is safe. Please check this link to understand more regarding Shopify's PCI Compliance. 

Do you accept refunds?

We strive for your total satisfaction. Should you encounter any issues, we provide exchanges or credit within 10 days of receiving your order. Our credit notes are valid for 12 months and easily redeemable online.

Can I change or cancel my order after it has been placed?

As long as your order has not shipped, you can still make any changes or modifications you need! Please reach out to us as soon as possible at to request any adjustments.

Ordering and Shipping

Do you offer wholesale?

Yes, we offer wholesale options! You can initiate the process by filling out the form  link We look forward to collaborating with you.

Do you sell gift cards?

Certainly! Our gift cards provide the perfect solution when you're unsure about the ideal gift for your loved ones. Delivered conveniently via email, they come with clear redemption instructions during checkout. Plus, there are no extra processing fees. Purchase them easily through the following Link

Can I place a custom order for the Wayuu bags?

For single custom orders, please write to us at or use our website's chatbot and we will get back to you as soon as possible. For wholesale orders, we will be more than happy to accommodate your request! Please use our wholesale page to connect with us. 


Can I place an order without creating an account?

Certainly, you can place an order as a guest with no obligation to create an account. However, we do recommend that you create an account if you'd like to check your order history, have your shopping basket items and payment details saved for next time. It's quick and easy to create an account—just visit this link link to get started today!

Which countries do you ship to?

Yes, we do ship internationally! If your country is not listed during checkout, please inform us, and we'll ensure it's added. Our international shipments are handled through Canada Post and come with tracking numbers for added peace of mind. For detailed information regarding our shipping options and policy, please visit this link. link 

How much is shipping?

We offer free shipping to Canada and the USA for orders weighing up to 1 kilogram. For international orders, shipping costs depend on the number of items and destination country. For a comprehensive breakdown of our shipping policy, kindly consult our shipping policy page, here.  

When will my order arrive?

All domestic and international orders are typically dispatched through Canada Post, unless alternative arrangements are requested. Please allow 2-3 business days for your order to be processed and prepared for shipping. Standard shipping within North America generally takes 5-7 business days, while international deliveries typically take 10-15 business days, although it may arrive sooner in some cases. It's important to note that we, as the shipper, cannot be held responsible for customs delays or any duties incurred in your destination country. For additional details, we encourage you to review our comprehensive shipping policy, here

Can I track my order?

Certainly! Depending on your chosen shipping option, you will receive a tracking number for your order. To track your orders, please click here. For more detailed information about our shipping policies, rates, and estimated delivery times, kindly refer to this link

Where is my order confirmation?

Your order confirmation is automatically dispatched to the email address you provided upon placing your order. Before reaching out to us, we recommend checking your email's spam or junk folder in case the confirmation has been redirected there. If you have not received your order confirmation within 24 hours, please feel free to contact us at in case there are any issues with your order.

Returns and Exchanges

Can I return or exchange an item?

We strive for your total satisfaction. Should you encounter any issues, we provide exchanges or credit notes within 10 days of receiving your order. Our credit notes are valid for 12 months and easily redeemable online. To learn more about our returns and exchanges policy, please visit this link 

Product Knowledge

How do you take care of the Wayuu bags?

We have provided some valuable tips on how to properly care for your bag. You can access our "Taking Care of your Wayuu Bags" guide right , here.

Where are your Wayuu bags made?

All of our Wayuu bags are meticulously crafted in La Guajira, Colombia. This region is home to the indigenous Wayuu tribe, located on the northern peninsula of Colombia, with a picturesque vista overlooking the Caribbean sea and sharing a border with Venezuela. The Wayuu community has gracefully adapted to the arid and challenging desert environment of the area.

How long does it take to make a bag?

Creating a Wayuu bag is like embarking on a special journey, one that usually takes about 10-15 days. Sometimes, though, it might take a bit longer, especially if the design is super detailed and the artisan wants to make it just right. These talented artisans, often women from the tribe, pour their hearts and skills into each bag they make, adding that extra touch of love and care.

Why does the price vary for your Wayuu bags?

Prices may fluctuate based on the size, intricacy of design patterns, and the specific style of Wayuu bags.

How are the designs made and do they have any meaning?

The intricate designs on Wayuu bags tell stories of tradition and skill passed down through generations of Wayuu women. Legend has it that these patterns, inspired by the spider-like deity Wale´Kerü, begin weaving into young girls' lives early on.

Each Wayuu bag, lovingly crafted by skilled artisans, carries not just threads but tales. With care and creativity, weavers infuse these bags with elaborate designs, each one telling a unique story.

Known as "Kanaas," these designs are more than patterns; they're symbols of Wayuu heritage dating back to ancient times. They reflect the Wayuu people's view of the world, with motifs depicting everything from celestial bodies to everyday objects.

These "Kanaas" aren't just designs; they're a vital part of Wayuu culture, each with its own name and significance in the fabric of tradition.

What materials are your Wayuu bags made from?

Our Wayuu bags are crafted using threads made from 100% Acrylic fiver. Wayuu bags are all about that cozy, sturdy feeling, thanks to the magic of acrylic fiber. This material not only makes the bags strong and resistant but also ensures they stay sturdy for the long haul. Plus, acrylic fibers come in a rainbow of colors, so you can bet there's a perfect shade to match any pattern or style you fancy. And the best part? These colors stay vibrant over time, without fading away.


Can I leave a review?

We would be absolutely thrilled if you could take a moment to leave a review for us. Your feedback means a lot to our small business and can make a significant impact. Please feel free to share your review on any of our social media platforms listed below:

What are the benefits of creating an account?

When you create an account with us, you'll gain access to convenient features such as checking your order history and having your shopping basket items and payment details saved for future use. Creating an account is a quick and straightforward process. Simply visit this link link  to set up your account today!

What are the benefits of signing up to your newsletter?

When you become a part of Origin Colombia's community, you'll unlock a world of benefits. You'll enjoy exclusive access to special discounts, fantastic deals, and be among the first to discover our latest products and collections. As a warm welcome, you'll also receive a 15% discount on your first purchase when you sign up. Rest assured, we value your inbox, and we promise not to overwhelm it with unnecessary emails. 😊