Frequently Asked Questions

We absolutely do! Please refer to this link for our wholesale information and to contact us directly. 

Yes, we do! Our gift cards are perfect if you’re not sure what to get that special person in your life. Please note that gift cards are delivered by email and contain instructions to redeem them at checkout, our gift cards have no additional processing fees. You can purchase our gift cards using this link. 

For single custom orders, please write to us at hello@origincolombia.com or use our website's chatbot and we will get back to you as soon as possible. For wholesale orders, we will be more than happy to accommodate your request! Please use our wholesale page to connect with us. 

Yes, you can place an order as a guest with no obligation to create an account. However we do recommend that you create an account if you’d like to check your order history, have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account, just visit this link to create your account today! 

We ship worldwide! Please refer to this link for more information about our shipping options and policy.

We offer free standard shipping to Canada and the USA! For international orders, shipping costs depend on the number of items you’ve ordered and the country where it’s being delivered. Please refer to our shipping policy for more information, here.  

All domestic and International orders are sent via Canada Post and FedEx unless requested otherwise. Please allow 2-3 days for your order to be processed and shipped, and expect between 7-14 business days for standard shipping within North America, 20-60 business days for International destinations - sometimes it will arrive sooner. We as the shipper, are not responsible for customs delays or duties owing into your country. For more information please refer to our shipping policy, here. 

Yes. Depending on your shipping option, you will be provided with a tracking number. To track your orders please check, here. For more information regarding our shipping policies, rates, and delivery times please use this link. 

This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@origincolombia.com just in case there’s a problem with your order.

We can accommodate certain requests. Please refer to this link for more information regarding our returns and exchanges policy. 

We have some pointers on how to care for your bag properly. Our Taking Care of your Bags guide can be read, here.

All our Wayuu bags are made in La Guajira, Colombia. It is a region of the country where the indigenous Wayuu tribe live. The Wayuu's inhabit the northern peninsula of Colombia, La Guajira, facing the Caribbean ocean and bordering Venezuela. The community has adapted to the harsh and dry desert conditions of the region.

Each bag is a result of 8-10 days of dedicated work by a single woman of the tribe. One woman is only able to produce about 3-4 bags in a month therefore each Wayuu bag is a product of hard work, quality, love and craftmanship.

Prices may vary due to the size, design patterns and styles of the Wayuu bags that we carry.  All bags are handmade and may also come with extra tassels in its design, single thread bags are also more expensive due to the time and labour it takes just to craft one bag. For the Wayuu people, this art of bag making is their main source of income and Origin Colombia helps support their livelihood by creating a sustainable and fair trade business with them. 

Our Wayuu bags are made of Cotton and Polyester threads.

We will be delighted if you leave a review for us as it helps us a small business greatly! If you would like to write a review for us, please use any of our our social platforms below:

• Facebook
• Google 

When you create an account with us, you’d be able to check your order history, have your shopping basket items and payment details saved for next time! It’s quick and easy to create an account, just visit this link to create your account today! 

By joining Origin Colombia's community, you'll have access to special discounts, exclusive deals and be the first to know of new products and collections! You'll also receive a 10% discount on your first purchase when you sign up. Don't worry we will ensure that we won't spam your inbox. 😊