Frequently Asked Questions

Yes, we offer wholesale options! You can initiate the process by filling out the form  Wholesale We look forward to collaborating with you.

Certainly! Our gift cards provide the perfect solution when you're unsure about the ideal gift for your loved ones. Delivered conveniently via email, they come with clear redemption instructions during checkout. Plus, there are no extra processing fees. Purchase them easily through the following Gift Cards

For single custom orders, please write to us at hello@origincolombia.com or use our website's chatbot and we will get back to you as soon as possible. For wholesale orders, we will be more than happy to accommodate your request! Please use our  Wholesale Page to connect with us. 

Certainly, you can place an order as a guest without the obligation to create an account. However, we recommend creating an account to enjoy additional benefits such as checking your order history, saving your shopping basket items, and storing your payment details for future purchases. Plus, by creating an account, you'll receive 10% off your first order! It's quick and easy to set up—just visit our sign-up to get started today!

Yes, we do ship internationally! If your country is not listed during checkout, please inform us, and we'll ensure it's added. Our international shipments are handled through Canada Post and Fedex and come with tracking numbers for added peace of mind. For detailed information regarding our shipping options and policy, please visit this link Origin Colombia shipping policy

We offer free shipping to Canada and the USA for orders over $100 and up to a maximum weight of 2 kilograms. For international orders, shipping costs vary based on the number of items and the destination country. For detailed information, please refer to our shipping policy page. Here

All domestic and international orders are typically dispatched through Canada Post and Fedex, unless alternative arrangements are requested. Please allow 2-3 business days for your order to be processed and prepared for shipping. Standard shipping within North America generally takes 5-7 business days, while international deliveries typically take 10-15 business days, although it may arrive sooner in some cases. It's important to note that we, as the shipper, cannot be held responsible for customs delays or any duties incurred in your destination country. For additional details, we encourage you to review our comprehensive shipping policy, here. 

Your order confirmation is automatically dispatched to the email address you provided upon placing your order. Before reaching out to us, we recommend checking your email's spam or junk folder in case the confirmation has been redirected there. If you have not received your order confirmation within 24 hours, please feel free to contact us at hello@origincolombia.com in case there are any issues with your order.

We strive for your total satisfaction. Should you encounter any issues, we provide exchanges or credit notes within 10 days of receiving your order. Our credit notes are valid for 12 months and easily redeemable online. To learn more about our returns and exchanges policy, please visit this link 

We work with a small group of Wayuu artisans who create all our bags, helping to provide a steady source of income for their community and families. Each of our Wayuu bags is meticulously crafted in La Guajira, Colombia. This region is home to the indigenous Wayuu tribe, located on the northern peninsula of Colombia, with stunning views overlooking the Caribbean Sea and a shared border with Venezuela. The Wayuu community has gracefully adapted to the arid and challenging desert environment of the area.

Creating a Wayuu bag is like embarking on a special journey, one that usually takes about 10-15 days. Sometimes, though, it might take a bit longer, especially if the design is super detailed and the artisan wants to make it just right. These talented artisans, often women from the tribe, pour their hearts and skills into each bag they make, adding that extra touch of love and care.

Prices may fluctuate based on the size, intricacy of design patterns, and the specific style of Wayuu bags.

The intricate designs on Wayuu bags tell stories of tradition and skill passed down through generations of Wayuu women. Legend has it that these patterns, inspired by the spider-like deity Wale´Kerü, begin weaving into young girls' lives early on.

Each Wayuu bag, lovingly crafted by skilled artisans, carries not just threads but tales. With care and creativity, weavers infuse these bags with elaborate designs, each one telling a unique story.

Known as "Kanaas," these designs are more than patterns; they're symbols of Wayuu heritage dating back to ancient times. They reflect the Wayuu people's view of the world, with motifs depicting everything from celestial bodies to everyday objects.

These "Kanaas" aren't just designs; they're a vital part of Wayuu culture, each with its own name and significance in the fabric of tradition.

Our Wayuu bags are crafted using threads made from 100% Acrylic fiver. Wayuu bags are all about that cozy, sturdy feeling, thanks to the magic of acrylic fiber. This material not only makes the bags strong and resistant but also ensures they stay sturdy for the long haul. Plus, acrylic fibers come in a rainbow of colors, so you can bet there's a perfect shade to match any pattern or style you fancy. And the best part? These colors stay vibrant over time, without fading away.

We would be absolutely thrilled if you could take a moment to leave a review for us. Your feedback means a lot to our small business and can make a significant impact. Please feel free to share your review on any of our social media platforms listed below:

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When you become a part of Origin Colombia's community, you'll unlock a world of benefits. You'll enjoy exclusive access to special discounts, fantastic deals, and be among the first to discover our latest products and collections. As a warm welcome, you'll also receive a 10% discount on your first purchase when you sign up. Rest assured, we value your inbox, and we promise not to overwhelm it with unnecessary emails. 😊