Frequently Asked Questions

Payment

Which payment methods do you accept?

The following credit cards are accepted: American Express, Diners Club, Master, and Visa. We also accept payment via Apple Pay, Google Pay, PayPal, and Shop Pay. Please note that selection of payment can be made during checkout.

Is it safe to use my credit card to purchase in your website?

Absolutely! Every payment is secured and trusted. As our shop is powered and secured by Shopify, it is PCI DSS (Payment Card Industry Data Security Standard) compliant meaning all your payment info is safe. Please check this link to understand more regarding Shopify's PCI Compliance. 

Do you accept refunds?

Yes, we do. Please read our refund policy guide, here

Ordering and Shipping

Do you offer wholesale?

We absolutely do! Please refer to this link for our wholesale information and to contact us directly. 

Do you sell gift cards?

Absolutely! Our gift cards are the perfect solution if you're unsure about the ideal gift for that special someone in your life. It's important to mention that our gift cards are conveniently delivered via email and include clear instructions for redemption during checkout. Best of all, there are no additional processing fees associated with our gift cards. You can easily purchase them through the following link: link

Can I place a custom order for the Wayuu bags?

For single custom orders, please write to us at hello@origincolombia.com or use our website's chatbot and we will get back to you as soon as possible. For wholesale orders, we will be more than happy to accommodate your request! Please use our wholesale page to connect with us. 

 

Can I place an order without creating an account?

Certainly, you can place an order as a guest with no obligation to create an account. However, we do recommend that you create an account if you'd like to check your order history, have your shopping basket items and payment details saved for next time. It's quick and easy to create an account—just visit this link link to get started today!

Which countries do you ship to?

We offer worldwide shipping with tracking numbers! For detailed information regarding our shipping options and policy, please visit this link. link 

How much is shipping?

When you spend $70 or more, we provide free standard shipping to Canada and the USA! For international orders, shipping costs are determined by the number of items you've ordered and the destination country. For a comprehensive breakdown of our shipping policy, kindly consult our shipping policy page, here.  

When will my order arrive?

All domestic and international orders are typically dispatched through Canada Post, unless alternative arrangements are requested. Please allow 2-3 business days for your order to be processed and prepared for shipping. Standard shipping within North America generally takes 5-7 business days, while international deliveries typically take 10-15 business days, although it may arrive sooner in some cases. It's important to note that we, as the shipper, cannot be held responsible for customs delays or any duties incurred in your destination country. For additional details, we encourage you to review our comprehensive shipping policy, here

Can I track my order?

Certainly! Depending on your chosen shipping option, you will receive a tracking number for your order. To track your orders, please click here. For more detailed information about our shipping policies, rates, and estimated delivery times, kindly refer to this link

Where is my order confirmation?

Your order confirmation is automatically dispatched to the email address you provided upon placing your order. Before reaching out to us, we recommend checking your email's spam or junk folder in case the confirmation has been redirected there. If you have not received your order confirmation within 24 hours, please feel free to contact us at hello@origincolombia.com in case there are any issues with your order.

Returns and Exchanges

Can I return or exchange an item?

We can accommodate specific requests. To learn more about our returns and exchanges policy, please visit this link 

Product Knowledge

How do you take care of the Wayuu bags?

We have provided some valuable tips on how to properly care for your bag. You can access our "Taking Care of your Wayuu Bags" guide right , here.

Where are your Wayuu bags made?

All of our Wayuu bags are meticulously crafted in La Guajira, Colombia. This region is home to the indigenous Wayuu tribe, located on the northern peninsula of Colombia, with a picturesque vista overlooking the Caribbean sea and sharing a border with Venezuela. The Wayuu community has gracefully adapted to the arid and challenging desert environment of the area.

How long does it take to make a bag?

The creation of each Wayuu bag is a labor of love and craftsmanship, taking approximately 8-10 days to complete when crafted by a single woman from the tribe. Given this dedicated effort, a single artisan can produce approximately 8-10 bags in a month. This process reflects the remarkable commitment, quality, and skill that go into the creation of every Wayuu bag.

Why does the price vary for your Wayuu bags?

Prices may fluctuate based on the size, intricacy of design patterns, and the specific style of Wayuu bags.

How are the designs made and do they have any meaning?

The intricate designs found on Wayuu bags stand as a remarkable testament to the rich traditions and skilled craftsmanship passed down through generations of Wayuu women. Their journey into the art of crocheting these bags commences at a young age, with legends weaving tales of these patterns mirroring the intricate webs spun by a spider-like deity, known as Wale´Kerü.

Each Wayuu mochila, meticulously crafted by skilled weavers, embodies not only a labor of love but also a profound narrative. With great care and attention, weavers pour their creativity into these bags, crafting elaborate designs that often encapsulate unique stories.

These distinctive Wayuu designs are referred to as "Kanaas," representing the art of weaving intricate patterns. This age-old technique finds its roots in the pre-Columbian era and remains an integral part of various traditional woven items.

The motifs within these "Kanaas" patterns authentically depict how the Wayuu people interpret elements of their tangible world and daily existence. Each motif is a piece of symbolism, carefully used to craft stylized figures. Among the remarkable representations are tortoise shells, donkey genitals, and celestial constellations.

These "Kanaas" are more than patterns; they are geometrical compositions that weave their way into the tapestry of Wayuu culture. Each "Kanaas" bears a name that signifies its distinct meaning and significance within the intricate fabric of Wayuu heritage.

What materials are your Wayuu bags made from?

Our Wayuu bags are crafted using threads made from 100% polyester.

Miscellaneous

Can I leave a review?

We would be absolutely thrilled if you could take a moment to leave a review for us. Your feedback means a lot to our small business and can make a significant impact. Please feel free to share your review on any of our social media platforms listed below:

What are the benefits of creating an account?

When you create an account with us, you'll gain access to convenient features such as checking your order history and having your shopping basket items and payment details saved for future use. Creating an account is a quick and straightforward process. Simply visit this link link  to set up your account today!

What are the benefits of signing up to your newsletter?

When you become a part of Origin Colombia's community, you'll unlock a world of benefits. You'll enjoy exclusive access to special discounts, fantastic deals, and be among the first to discover our latest products and collections. As a warm welcome, you'll also receive a 15% discount on your first purchase when you sign up. Rest assured, we value your inbox, and we promise not to overwhelm it with unnecessary emails. 😊