Frequently Asked Questions
Which payment methods do you accept?
The following credit cards are accepted: American Express, Diners Club, Master, and Visa. We also accept payment via Apple Pay, Google Pay, PayPal, and Shop Pay. Please note that selection of payment can be made during checkout.
Is it safe to use my credit card to purchase in your website?
Absolutely! Every payment is secured and trusted. As our shop is powered and secured by Shopify, it is PCI DSS (Payment Card Industry Data Security Standard) compliant meaning all your payment info is safe. Please check this link to understand more regarding Shopify's PCI Compliance.
Do you accept refunds?
Yes, we do. Please read our refund policy guide, here.
Ordering and Shipping
Do you offer wholesale?
We absolutely do! Please refer to this link for our wholesale information and to contact us directly.
Do you sell gift cards?
Yes, we do! Our gift cards are perfect if you’re not sure what to get that special person in your life. Please note that gift cards are delivered by email and contain instructions to redeem them at checkout, our gift cards have no additional processing fees. You can purchase our gift cards using this link.
Can I place a custom order for the Wayuu bags?
Can I place an order without creating an account?
Yes, you can place an order as a guest with no obligation to create an account. However we do recommend that you create an account if you’d like to check your order history, have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account, just visit this link to create your account today!
Which countries do you ship to?
We ship worldwide! Please refer to this link for more information about our shipping options and policy.
How much is shipping?
We offer free standard shipping to Canada and the USA! For international orders, shipping costs depend on the number of items you’ve ordered and the country where it’s being delivered. Please refer to our shipping policy for more information, here.
When will my order arrive?
All domestic and International orders are sent via Canada Post and FedEx unless requested otherwise. Please allow 2-3 days for your order to be processed and shipped, and expect between 7-14 business days for standard shipping within North America, 20-60 business days for International destinations - sometimes it will arrive sooner. We as the shipper, are not responsible for customs delays or duties owing into your country. For more information please refer to our shipping policy, here.
Can I track my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. If you haven’t received your order confirmation within 24 hours, please get in touch at email@example.com just in case there’s a problem with your order.
Returns and Exchanges
Can I return or exchange an item?
We can accommodate certain requests. Please refer to this link for more information regarding our returns and exchanges policy.
How do you take care of the Wayuu bags?
We have some pointers on how to care for your bag properly. Our Taking Care of your Bags guide can be read, here.
Where are your Wayuu bags made?
All our Wayuu bags are made in La Guajira, Colombia. It is a region of the country where the indigenous Wayuu tribe live. The Wayuu's inhabit the northern peninsula of Colombia, La Guajira, facing the Caribbean ocean and bordering Venezuela. The community has adapted to the harsh and dry desert conditions of the region.
How long does it take to make a bag?
Each bag is a result of 8-10 days of dedicated work by a single woman of the tribe. One woman is only able to produce about 3-4 bags in a month therefore each Wayuu bag is a product of hard work, quality, love and craftmanship.
Why does the price vary for your Wayuu bags?
Prices may vary due to the size, design patterns and styles of the Wayuu bags that we carry. All bags are handmade and may also come with extra tassels in its design, single thread bags are also more expensive due to the time and labour it takes just to craft one bag. For the Wayuu people, this art of bag making is their main source of income and Origin Colombia helps support their livelihood by creating a sustainable and fair trade business with them.
How are the designs made and do they have any meaning?
The traditional motifs of "kanaas" are the most authentic expression of the way Wayuus interpret elements of their material world and daily life. "Kanaas" are used to create stylized figures of great symbolism; amongst them, the major highlights are tortoise shells, donkeys genitals and star constellations.
These kanaas are geometrical compositions that repeat themselves along with the patterns repertoire; each one receives a name that expresses its meaning.
What materials are your Wayuu bags made from?
Our Wayuu bags are made of Cotton and Polyester threads.
Can I leave a review?
What are the benefits of creating an account?
When you create an account with us, you’d be able to check your order history, have your shopping basket items and payment details saved for next time! It’s quick and easy to create an account, just visit this link to create your account today!
What are the benefits of signing up to your newsletter?
By joining Origin Colombia's community, you'll have access to special discounts, exclusive deals and be the first to know of new products and collections! You'll also receive a 10% discount on your first purchase when you sign up. Don't worry we will ensure that we won't spam your inbox. 😊